We guarantee you security and peace of mind purchasing from us
REFUSAL OF THE AGREEMENT, WARRANTY AND COMPLAINTS
You have the right to opt-out of the contract and return the diamond and/or gemstone jewelry purchased through the e-shop, except those made via individual order. It is imperative you give the same day after receiving your jewelry formal refusal in writing with which you declare the purchase invalid. Jewelry without diamonds and/or precious stones, except for the custom orders all items can be returned after you cancel your contract in writing within 14 days of delivery.
The cost of returning purchased jewelry is at your expense.
In case we need to return your money for paid to us with a card contracted or delivered/performed goods or services, we will refund you by a credit transaction on the card used for the original purchase.
CARE FOR YOUR JEWELRY
Apart from the two-year warranty, we offer unlimited time and free maintenance, cleaning and refreshment of jewelry purchased through the online store. Often, they are a symbol of long-standing family traditions, passed down from generation to generation or an expression of the emotion of a person dear to you, so they deserve your special attention and care. You can count on us for professional help and advice on how to keep them flawless so you can enjoy them for a long time.
We also offer free size adjustments where such can be done without compromising the design, coverage and overall look of the jewelry.